ISSAPOLTU69

Good writing can make or break your business. Let me help you find your voice. I have a B.A. in English and 18 years of experience as a writer, including copywriting, blogging, technical writing, sell sheets, and marketing communications. I worked in a big company for 5 years and then quit to start freelancing full-time. In my 13 years as a freelancer I have helped a great number of businesses improve their market share by improving their writing. I have created copy for web pages, online ads, promotional e-mails, white papers, catalogs, brochures, postcards, etc. I am experienced in writing compelling and appropriate content for blogs, tweets and Facebook posts. My clients include advertising agencies, public relations firms, company marketing departments, large stores, marketing firms, magazines and creative agencies. I am also fluent in French, so I can take a French text and craft a parallel copy in English targeting U.S., U.K., and/or Australian audiences. I am pretty flexible with respect to working hours. Deadlines are sacred for me and I will review your content as many times as it takes for it to exceed your expectations!

I have 10 years of experience in Customer Service assisting U.S. and Australian customers. I was trained at a large Call Center in the Philippines and served as Team Lead for 2 years. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am a full-time freelancer and can work Australian or U.S. business hours.